Samsung must do the right thing and provide a remedy regarding faulty Smart TVs

It would be safe to say that the South Korean conglomerate Samsung produces almost anything under the sun. It is present in every market and dominates or leads in most. Many-a-times Samsung gets it right but sometimes it does not. This is one story when Samsung got it wrong and how Samsung is blatantly breaking the consumer protection safeguards aimed to protect customers from this type of behavior.



Samsung is producing internet connected Smart TVs that are not able to be updated with functional and security patches. Many of these TVs are under warranty and some are still being sold to date. Various models are impacted by this design flaw although this article will focuses on the NU7xxx series. 



Smart TVs come with memory that serves the following purposes: 
  • Store and run Apps such as YouTube, Plex, Twitter, Facebook. 
  • Run security functions that protect TV owners from being hacked, spied upon and having their Personal Data protected at all times. 
  • Provides a place into which Samsung patches are temporarily stored when the TV is updated with new features. 


Many Samsung TV have a defect that results in them not being able to load updates produced by Samsung. These updates cover both updates to apps as well as security patches. Without these updates consumers will have a Smart TV that are anything but smart. 


Customers who have reported this defect have been informed that they must remove any apps to make room for these patches. This is not possible because Samsung has struck deals with companies such as Amazon, Apple and Google and has included their apps with no option to remove them. The TVs limited memory is blocked by sideline deals between Samsung and these companies at the expense of customers. Each one of these deals earns Samsung millions. 

This lack of memory means that security updates will not happen. These TVs are internet connected devices and any vulnerabilities will not be patched will mean that hackers will soon hack their way into people’s homes, spying on them through microphones, spying on their viewing habits and abusing their Data Protection rights. 

Consumers have been seeking remedy but nothing has happened. Many have been led round in circles with all sorts of hocus pocus procedures that never solve the problem. At the end of these time-wasting processes the consumers are right back where they started. 

Samsung Electronics has not provided an official position on this situation. Consumers need to unite and seek remedy. More people are joining every day once they realize the predicament they are in. 

A number of groups are taking action to get the justice they deserve. If you are the owner of one of these defective TVs join one them: 

By taking an active role we can make Samsung do what is right; replace defective TVs or provide a solution that allows consumers to have with Smart TV remain secure and updated for an acceptable period time.

Spread the word and become active

Comments

Post a Comment

Popular posts from this blog

20150628 Giarratana Circular

Statistics Date: Jun 28, 2015 4:34 pm Distance: 15.21 km Duration: 2h:35m:36s Avg Speed: 5.87 km/h Max Speed: 7.40 km/h Min Altitude: 489 m Max Altitude: 594 m Ascent: 249 m Descent: 261 m Route Open route in new window: https://www.google.com/maps/d/edit?mid=z6HKMq7G_wEk.keh2K8cXD6Cc&usp=sharing Photos (Geotagged) Open photos in new Windows: https://plus.google.com/photos/105470926677245165774/albums/6166646868710719889
Read more

HOWTO setup OpenVPN server and client configuration files using EasyRSA

Image
Introduction OpenVPN allows client computers to tunnel into a server over a single UDP or TCP port securely. This HOWTO article is a step-by-step guide that explains how to create the server and client OpenVPN configuration files that makes this possible. In the process this article explains how to create the public key infrastructure (PKI) so that a client can securely communicate with the server. OpenSSL is the foundation for the security functionality of OpenVPN. For this tutorial you will need the following software: OpenVPN. You can download the latest version of OpenVPN from https://openvpn.net/index.php/open-source/downloads.html EasyRSA is the tool people use to create the Public Key Infrastructure (PKI) for OpenVPN. Download the latest release of EasyRSA from https://github.com/OpenVPN/easy-rsa/releases . There is not installation required. Extract the contents of the archive into a folder. OpenVPN is available on various platforms. The generation of the...
Read more

How to clone and synchronise a GitHub repository on Android

Image
Introduction This project describes how I synchronise my  LogSeq  folder on GitHub on Android devices. I wanted to be able to work on topics in LoqSeq on my Android devices besides my PCs. Most of the screen shots and references relate to LogSeq, but you can adjust them to your needs. The solution described here is one in which the synchonization with the repository will be manual. In this scenario, one would synchronise with the repo before opening the tool (LogSeq in my case) and update the repo again when you're done. The Steps ( skip if you want to jump directly to the actions ) This tutorial describes how to install  Termux  on an Android device.  Termux  is an open-source Android terminal emulator and Linux environment application. After Termux is updated and running, a folder on the Android device is mapped to Termux.  GitHub  is installed, and the repo is cloned to this folder. The Termux folder used for the repo has to be  refle...
Read more